A workspace is your central hub for domains, mailboxes, subscriptions, and team members. You can create multiple workspaces for different clients, teams, or projects.
Creating a Workspace
Open the workspace selector dropdown and click Create Workspace
Enter a workspace name (e.g. "Outbound Team", "Client A", "Sales Ops") and proceed
Select or add contact details
Review and finalize
Each workspace has its own domains, mailboxes, users, and subscriptions — completely isolated from other workspaces.
Managing Your Workspace
Go to Settings → Workspace to manage your workspace settings.
From the three-dot menu, you can:
Edit Workspace: update the workspace name or contact details
Switch Workspace: move between your workspaces
Delete Workspace: only available when all mailboxes are removed, all domains are disconnected, and the subscription is canceled
Managing Team Members
Only Workspace Owners can invite and manage team members.
Adding Team Members
Click the user icon with plus sign (top of the workspace panel)
Select the workspace(s) to grant access to
Enter the email address(es) of the users to invite
Assign a role:
Viewer: view-only access to the workspace
Editor: can manage mailboxes and domains
Admin: full access including billing and settings
You can invite multiple users and grant access to multiple workspaces in a single step.
After Invitation
New users receive an email invite and complete their account setup
Existing Icemail users can log in immediately after the invite is accepted
Modifying or Removing Access
Go to Settings → Workspace → Manage Users to update a team member's role or revoke their access. Changes take effect immediately.
Leaving a Workspace
To leave a workspace you're a member of: Settings → Workspace → three-dot menu → Leave Workspace → confirm.
Need help? Contact our support team at team@icemail.ai.