When connecting a domain to Icemail, you may encounter a "Workspace already exists" error.
This happens because both Google Workspace and Microsoft 365 allow only one active workspace per domain. If a workspace was previously created or is still active for that domain, the connection will fail.
Google Workspace Solutions
Case 1 – You Previously Created a Google Workspace
If you set up a Google Workspace on this domain before:
Go to Google Admin Console
Billing → Subscriptions → find your subscription → Cancel Subscription
After canceling, proceed to delete the workspace entirely
Wait 24 hours before reconnecting the domain in Icemail
Important: Canceling the subscription alone is not enough — the workspace must be fully deleted.
Case 2 – The Domain Was Owned by a Previous Google Account
If the domain was previously associated with another Google account:
Use the Google Domain In-Use Recovery Tool to reclaim ownership
Follow Google's verification steps
Wait several hours after recovery before reconnecting to Icemail
Microsoft 365 Solution
If you previously connected this domain to Microsoft 365:
Go to Microsoft Admin Center
Settings → Domains
Select the domain → click Remove domain
Click Update → Continue to confirm removal
Wait before reconnecting the domain in Icemail
Key Notes
Subscription cancellation alone is not sufficient — full deletion is required
Icemail cannot override platform-level restrictions imposed by Google or Microsoft
If the domain had a previous owner, use the appropriate recovery tool before reconnecting
Need help? Contact our support team at team@icemail.ai.