Icemail Terms and Conditions

Last Updated: March 14, 2025

1. Introduction

Welcome to Icemail. By subscribing to and utilizing our services, you agree to be bound by these Terms and Conditions. It is vital that you read and understand this document thoroughly before using our services.

2. Service Description

Icemail offers a subscription-based service primarily for the setup and management of email mailboxes and domains tailored for cold email outreach. Our services include:

Google Workspace Setup: Provision and management of Google Workspace mailboxes.

Microsoft Outlook 365 Setup: Provision and management of Microsoft Outlook 365 mailboxes.

SMTP Email Accounts: Provision and management of SMTP email accounts.

DNS Management: Configuration and maintenance of DNS records including DKIM, SPF, and DMARC.

Domain Services: Assistance with domain registration, transfers, and renewals.

Third-Party Integrations: Facilitation of integration with supported third-party platforms for enhanced functionality, such as Reachinbox, Instantly, and Smartlead.

Icemail is merely a reseller of email accounts from various email service providers and vendors. As such, Icemail is not liable for the outcomes occurring due to the usage of these accounts. Trademarks mentioned belong to their respective trademark owners, and Icemail may or may not have direct affiliation with these email service providers.

3. User Obligations

3.1 Account Setup: Users must provide complete and accurate information during account creation and maintain the confidentiality and security of their login credentials. Users are responsible for all activities that occur under their account.

3.2 Legal Compliance: Users must adhere to all applicable local, national, and international laws regarding their use of the services, including data protection and anti-spam regulations such as the CAN-SPAM Act and GDPR.

3.3 Prohibited Activities: Users must not engage in activities that violate the terms of service, including but not limited to:

Sending unsolicited bulk emails (spam).

Using the service for illegal purposes.

Introducing harmful software or engaging in activities that disrupt the service.

4. Payment Terms

4.1 Fees: Fees for our services are billed in advance on a monthly basis and are non-refundable under any circumstances, including cases where purchases from email service providers are non-refundable.

4.2 Subscription Renewal and Cancellation: Subscriptions automatically renew each month. Users can cancel their subscription at any time via their account dashboard, with cancellation taking effect at the end of the current billing period.

5. Intellectual Property

5.1 License Grant: Icemail grants users a non-exclusive, non-transferable, limited license to use the services for their internal business operations.

5.2 Ownership: Icemail retains all ownership and intellectual property rights in the services, associated software, and branding. Trademarks mentioned belong to their respective trademark owners, and Icemail may or may not have direct affiliation with these email service providers.

6. Termination

6.1 Termination by Icemail: Icemail reserves the right to terminate a user's account and access to the services without notice for any breach of these terms or applicable law.

6.2 Termination by User: Users may terminate their subscription at any time, with termination taking effect at the end of the current billing period.

7. Disclaimer of Warranties

Icemail provides the services on an "as is" and "as available" basis without any warranties, whether express, implied, or statutory, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability

Icemail will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data, or use of the service, whether in an action in contract, tort (including negligence) or otherwise. Users agree that Icemail is not responsible for the suspension or health of their email accounts once purchased, nor for any consequences arising from the purchase and use of our services. Icemail cannot be held liable by either users or their recipients for any damage of any sort or any other possible losses occurring from the usage of the accounts purchased from Icemail.

9. General Provisions

9.1 Modifications to Terms: Icemail may modify these terms at any time. Continued use of the services after changes constitute acceptance of the new terms.

9.2 Governing Law: These terms are governed by the laws of the State of Delaware, without regard to its choice of law or conflict of law provisions.

9.3 Severability: If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the other provisions of these terms remain in full force and effect and enforceable.

9.4 Entire Agreement: These terms constitute the entire agreement between users and Icemail regarding the use of the services and supersede all prior agreements and understandings.

10. Contact Information

For questions regarding these terms, please reach out to us via our support page. For legal notices, please send correspondence to our designated agent as outlined on our website.

11. Data Protection

11.1 Use of Data: We collect and use your data in accordance with our Privacy Policy, which details how we handle, store, and secure your personal and business data.

11.2 Compliance: We comply with the General Data Protection Regulation (GDPR) for EU residents and other applicable data protection laws.

12. Anti-Spam and Compliance

12.1 Compliance with Anti-Spam Laws: Users must comply with all applicable anti-spam laws, including but not limited to the CAN-SPAM Act and GDPR. This includes obtaining proper consent from email recipients and providing clear opt-out mechanisms in every email sent.

12.2 Prohibition of Unsolicited Bulk Emails: Users are strictly prohibited from using the services to send unsolicited bulk emails. All email campaigns must target only those recipients who have shown a legitimate interest in the subject matter or have opted in to receive such communications.

13. User Responsibilities Regarding Email Content

13.1 Content Guidelines: Users must ensure that all emails sent using Icemail adhere to high standards of content quality. Emails must not contain offensive, misleading, harmful, or otherwise inappropriate content.

13.2 Prohibition of Deceptive Practices: Users must not engage in deceptive practices. This includes ensuring that subject lines accurately reflect the content of the email and that any promotional material is clearly identified as such.

14. Opt-Out Mechanisms

14.1 Clear Opt-Out Mechanisms: Every email sent via Icemail must include a clear, straightforward mechanism for recipients to opt out of future communications. This opt-out process should be easy to use and must be respected promptly by the sender.

15. Security Measures

Icemail implements appropriate security protocols to protect data against unauthorized access, alteration, disclosure, or destruction.

16. Third-Party Service Providers

16.1 Use of Third-Party Services: We may employ third-party companies and individuals to facilitate our service.

16.2 Service Providers Include:

Analytics Providers: Such as Google Analytics to monitor and analyze web traffic.

Hosting Providers: Such as Framer and Webflow for hosting services.

Payment Processors: Such as Stripe for processing payments.

20. Governing Law and Dispute Resolution

This Privacy Policy is governed by the laws of the State of Delaware. Any disputes shall be resolved exclusively in Delaware courts.

By using Icemail services, you agree to these terms and conditions. If you have any questions, please contact us at support@icemail.ai.